| Perfect Program Value Proposition |
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| Key Questions |
When evaluating your goals for Program Management, consider five important points:
1. Organizationally, is program management under sales, engineering, or operations?
2. Do you offer regular, ongoing cost reduction programs?
3. How is your PM's time split between internal communications, customer service, and new business development?
4. On average, how much does each customer account grow over its lifetime with you?
5. What percentage of your customer's product assemblies are you currently building?
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The Perfect Program marshals the right resources, at the right time, to deliver the right results for your customers and profitability for yourself. Program Management is the bridge between you and your customer. MFGA helps you to define a process that can be consistently executed by your people. And it is not just about the program managers - those individuals tasked to handle specific accounts. It's about the entire team of people in your organization and your customer's organization that must collaborate to ensure success. Consequently, our Program Management module focuses attention on team development and collaborative decision making, centered around a common way of doing business.
MFGA's Perfect Program module helps you make the most out of each customer relationship:
- Effective customer service
- Creating system lock-in
- Customer Relationship Management
- Collaboration with Sales and Customer Engineering
- Revenue growth in each customer account
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The Program Management function can generate 25 to 50% of annual revenues.
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| Brad Gillespie, Principal Consultant |
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